Hexapong Support

Contact support

Email RhynockGames@gmail.com for gameplay, account, leaderboard, cloud-save, purchase, privacy, or technical support.

To help us investigate, include your platform, device model, operating-system and browser or app version, pilot name, what you expected to happen, the steps that caused the problem, and a screenshot if available. Never send your password, sign-in code, full payment information, or private authentication token.

Quick troubleshooting

Sign-in or pilot-name problems

• Confirm your device is online, reload Hexapong, and try signing in again.
• Allow pop-up windows for hexapong.rhynockgames.com when using Google or Apple sign-in.
• Temporarily disable a content blocker for hexapong.rhynockgames.com if it blocks the provider window.
• Choose a pilot name between 3 and 18 characters that follows the community rules.

Leaderboard score is missing

• Sign in and confirm that your pilot name appears before starting the match.
• Complete a ranked single-player match while online; custom and multiplayer matches are not ranked.
• The leaderboard keeps your best score for each difficulty, so a lower result will not replace it.
• Reopen the Leaderboard after a few seconds. Interrupted submissions retry when the browser reconnects.

Game, audio, or loading problems

• Use a current version of Safari, Chrome, Edge, or Firefox and reload the page.
• Tap or click the game once if your browser blocks automatic audio playback.
• Check Music and Sound Effects in Settings, plus your device volume and silent-mode controls.
• If a saved match will not resume, restart Hexapong and begin a new match.

Accounts, privacy, and legal

Use these pages to review how Hexapong works or manage your account:

• Privacy Policy
• Terms of Use
• Delete your Hexapong account